What Should Your Cancellation Policy Be?

In this blog post, we discuss what your cancellation policy may be and how to enforce this. If you do not have one, read this post and consider implementing a policy in your business.

Intro -

Making the decision to implement a cancellation policy in your business is a solid step to creating more value and overall credibility.

It's understandable and common that when you first start your business, you may hesitate to enforce any such policy in fear of losing clients.

How To Create A Policy

Let's make this as simple as possible. We are going to create a policy that ensures compensation for you as an instructor if your clients NO SHOW to your private lessons or group drills.

24 Hour Cancellation Policy

If you do not notify the class instructor within 24 hours you will be charged for the lesson/group drill.

This needs to be posted when you are advertising your services whether it be in the form of text message, website, facebook post, etc.

What If They Don't Cancel Within 24HR And Then They Have A Great Excuse As To Why They Didn't Show Up

If a client goes out of their way to explain to you their situation, then of course, I think that refunding them their money is the right thing to do.

Personally I have had countless clients not show up but have great excuses such as:

"My kid got sick at school so I had to go and get him"

"I got sick"

"Family Emergency"

The list goes on and on.....

Repeat Offenders

If you have clients that are repeat offenders and NO SHOW without notice, then yes, enforce the policy on them every time. This is only fair to your other clients, because TRUST ME....they notice when others don't show.

Pro Tip -

Make sure you have some sort of system set up where clients pay you in advance for the service. This obviously ensures that your class will even take place but more importantly, this will ensure that those who "NO SHOW" will still have to pay.

What The Policy Really Means

This is simply asking your clients to respect you, your business and your other clients. Having a policy like this will ultimately bring your better quality clients thus giving everyone a great experience.

Conclusion

Like I said above, this is all bout RESPECT. If your clients do not want to adhere to your policy, then they don't need to be your clients. Find people that respect that policy, your business and you.